INDUSTRY BENCHMARK REPORT

Cross Functional Capabilities: Cost Out, Revenue In

About the Report

2020 has fast-tracked the shift to digital. More customers are shopping, banking, playing, and consuming entertainment through web or mobile apps than through physical channels. But in the rush to develop and push out new customer-facing apps with snazzy features and functionalities, companies cannot be overlooking app security.

Cybercriminals are stepping up their game to meet new consumer behaviors — and so too should B2C companies. The more that companies leverage the power of digital to engage with customers, the more closely they need to examine the security of their customer-facing applications.

In September and October of 2020, SINC and The Analyst Syndicate — on behalf of Shape Security (Part of F5) — surveyed 100 IT and security practitioners from B2C companies across the United States and Canada. The objective was to analyze how effectively companies are managing the security of their customer-facing applications.

This report details key survey findings in the following areas:

Responsibility and ownership of customer-facing application technology
The current state of application security operations
Trends in technology investments
Driving business value with customer-facing application security

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